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Your First Visit

We love new patients! Thank you for choosing us for your dental care. We can't wait to meet you. Please see details below about your first visit to our office. And always feel free to call us if you have any questions. See you soon!

As a new patient at Black Bridge Family Dental, our friendly team makes you feel instantly at home. Right when you walk through the door, you’ll be greeted by name by a member of our front desk team. If you have yet to complete your necessary paperwork, a team member will show you to a private area and assist you. These forms include basic questions about your medical history and insurance information.

When the forms are complete, the same team member will give you a card with her name. This way, if ever you have questions or concerns in the future, you can call and talk to her directly. As she processes the forms, one of our dental hygienists will arrive to take you back to the dental suite.

New Patient Experience

Once you’re comfortable in the dental suite, you’ll have an opportunity to discuss your dental health, concerns, and goals for your smile with your hygienist. Finally, your doctor will join the discussion and determine what else may be needed in terms of cleaning, x-rays, or other treatments.

If and when a treatment plan has been formulated for you, your dentist will discuss your treatment options in detail, including exactly what must be done, how it will be done, and how your dental team will complete the procedure in a way that is comfortable for you. Finally, our team will outline the fees for your proposed treatment and what your insurance will cover. The Black Bridge Family Dental business team will coordinate with your insurance company to ensure this information is accurate, prior to your discussion, so you don’t have to do a thing!

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j melka Jun. 5, 2025

Amazingly skillful and compassionate care. I worked as a Dental Equipment Repair Tech for 24 years and had most of the Northern Illinois Midwest Dental offices as my clients. Midwest Dental is a very ... Read More

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ashley hexom Feb. 27, 2025

The staff has always been so great with our kids. They were very reassuring, gentle, and calming to our anxious daughter when she had a tooth pulled. When she finished with her braces, they celebrat... Read More

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Heidi Alderman Jan. 27, 2025

X2 new crowns way back in wisdom tooth. It was painless and I got back in for permanent crown placement quickly. They feel like my real teeth.

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Maria Villafuerte Jan. 22, 2024

Was very nice and polite and made sure I knew what was going on

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Ashe Dec. 7, 2023

Sydney and Dr. Groen are amazing, they always make sure you're comfortable and check in through out a procedure to see how you're doing. The girls up front are always very friendly as well. The new fa... Read More

Frequently Asked Questions

Is your office accepting new patients?
Our office is thrilled to welcome new patients! Whether you're in need of a routine check-up or specialized treatments, our experienced and caring team is here to provide you the exceptional care you are looking for. Schedule an appointment today and experience our patient-centered approach to dentistry!
Are my files transferable to your office?
Of course! If you are a current patient at another dental office you can either bring your files with you on your appointment or you can work with the current provider and ask them to send them to our office. If you have any questions feel free to call us.